> For the complete documentation index, see [llms.txt](https://developers.epiqai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.epiqai.com/troubleshooting/troubleshoot-epiq-ai-mcp.md). # Troubleshoot Epiq AI MCP If Epiq AI MCP is not working as expected, use the guidance below. ### Problem: I cannot connect Epiq AI to Claude Try the following: * Confirm that the connector is enabled for your environment * Verify that you are signing in with the correct account * Re-authenticate if your session has expired * Check whether your organization requires a specific setup path for Claude.ai or Claude Desktop ### Problem: Claude cannot find a project I expected to see Possible causes include: * You do not have permission to access that project in Epiq AI * The project is outside the scope available to Epiq AI MCP * Your connection needs to be refreshed ### Problem: Claude returns incomplete or overly broad answers Try these improvements: * Mention the case, matter, or project by name * Ask narrower questions * Use iterative follow-up prompts * Reference a person, issue, date range, or document type ### Problem: Claude can answer questions, but I cannot take action This is expected behavior. The connector is read-only, so Claude can retrieve and summarize information but cannot change anything in Epiq AI. ### Problem: Login window doesn't appear or gets blocked Allow pop-ups for claude.ai, then click **Reconnect** in the connector settings. ### Problem: You're suddenly asked to log in again Your session expired. Click **Reconnect** in the connector settings. ### Problem: Claude says it can't find your project or document Confirm you can see the same item in the Epiq AI web app. Epiq AI MCP follows the same permissions. ### Still need help? If the issue continues, contact your internal administrator or Epiq support team with: * The name of the project or matter * The account used to connect * The question or task you attempted * Any error message shown during setup or use --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://developers.epiqai.com/troubleshooting/troubleshoot-epiq-ai-mcp.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.